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receiving stride <donotreply@stride.com email even after removing stride subscription

Out team have been working with Stride for several months. we connected Bitbucket and JiRA notifications to Stride rooms.

Last week, we decided migrate to Slack (after Atlassian Announcement). I removed Stride subscription from Atlassian billing, so now I have no account in Stride.

For some reason, i'm still getting JIRA notification messages from Stride <donotreply@stride.com> email.

How can I stop it?

 

Thanks,

1 answer

0 votes

Hi Itzhak, 

In order to stop receiving notifications from Stride in Jira, please navigate to Stride integration inside Jira and delete the integration. 

If it doesn't work, I would recommend reaching out to our Support team for further troubleshooting.

You can contact them here - https://support.atlassian.com/contact/

Thank you!

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