"Failed to access camera" error in Stride

[Dhruv Chopra]

Hello,

I have Stride on Windows 10 laptop and whenever I try to start a meeting, I get this error. I don't have this problem with Skype. 

When I look under camera permissions, Stride doesn't show up as an app, but neither does it show up for the microphone and the mic works.

-Dhruv

[lauren]

Hi Dhruv,

Hmm that's not good. Would you mind reaching out to our Support team?

They should be able to give you more specific information. https://support.atlassian.com/contact/#/

[Aminah Borg-Luck]

I have the same issue: "Failed to access your camera" and under the meeting's device settings the video icon is greyed out with the message "Permission not granted" and my USB camera/mic is not listed as an available device under the relevant options. I'm on Linux Mint 18.3 Cinnamon 64-bit. 

As I'm currently only testing if Stride is a viable solution for the needs in my context and haven't signed up for anything beyond a free Stride account, I don't seem to be able to take the issue to the Support team, so any advice here would be much appreciated. 

[Dobbins]

I fixed mine by going to start > settings>Privacy>Microphone> and turning on allow apps to access your microphone and then i the list of apps i turned on Win32WebViewHost and my mic started to work again hope these helps.