It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

"Failed to access camera" error in Stride



I have Stride on Windows 10 laptop and whenever I try to start a meeting, I get this error. I don't have this problem with Skype. 

When I look under camera permissions, Stride doesn't show up as an app, but neither does it show up for the microphone and the mic works.



1 answer

0 votes
lauren Atlassian Team Feb 07, 2018

Hi Dhruv,

Hmm that's not good. Would you mind reaching out to our Support team?

They should be able to give you more specific information.

I have the same issue: "Failed to access your camera" and under the meeting's device settings the video icon is greyed out with the message "Permission not granted" and my USB camera/mic is not listed as an available device under the relevant options. I'm on Linux Mint 18.3 Cinnamon 64-bit. 

As I'm currently only testing if Stride is a viable solution for the needs in my context and haven't signed up for anything beyond a free Stride account, I don't seem to be able to take the issue to the Support team, so any advice here would be much appreciated. 

I fixed mine by going to start > settings>Privacy>Microphone> and turning on allow apps to access your microphone and then i the list of apps i turned on Win32WebViewHost and my mic started to work again hope these helps.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Stride

Stride and Hipchat Cloud have reached End of Life (updated)

All good things come to an end - thanks to all our customers and partners who have been along the Hipchat and Stride journey with us.  As of Feb 15th 2019, Hipchat Cloud and Stride have reached ...

2,421,868 views 26 26
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you