Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Will Stride support XMPP?

My company currently uses HipChat. Some of us choose to use alternative clients. What alternative protocols will Stride support? Anything we should be prepared for when using XMPP?

7 answers

1 accepted

1 vote
Answer accepted
lauren Atlassian Team Nov 09, 2017

Hi All,

Wanted to re-post this answer from another thread here:

So sorry for the delay here, I wanted to make sure I had all the right information from the Product team. 

Unlike HipChat, Stride is not built using XMPP and will not support an XMPP interface.

We believe that Stride is so much more than just a chat app, and XMPP alone could not support the all of the features we envision for Stride. 

That means all users need to use one of the official Stride clients, and generic XMPP clients will not be supported. 

That also means that any integrations dependent on XMPP will need to be rebuilt. Integrations built for HipChat are hugely valuable. In building Stride, however, we realized that we needed to make some fundamental changes in order to provide the kind of capabilities and dev experience that we wanted. We understand that it will mean work for developers to update integrations to support Stride, but we believe the long term enhancements will be worth it.

Thank you for your patience and understanding - this wasn't a choice we made hastily. 

If you'd like early access to our new API, please sign up here: https://developer.atlassian.com/cloud/stride/

That also means that any integrations dependent on XMPP will need to be rebuilt.  [...]  We understand that it will mean work for developers to update integrations to support Stride, but we believe the long term enhancements will be worth it.

Thank you for your patience and understanding - this wasn't a choice we made hastily. 

Yeah @lauren, imagine, if it had been a hasty choice paying customers might start migrating only to have the rug yanked out from them again.

Luckily you stand by your commitments.

We have bots and services that _require_ XMPP and we couldn't migrate from hipchat without this functionality. Hope this is in the works.

I posted a comment linking to Atlassian's commitment that all existing HipChat features will be supported but they keep deleting it.  Strange how they can delete so fast but have not found the time to reply here....

Replying to you Dave so you know what's up.  When they previously broke behavior for numerous users they closed the ticket so people couldn't complain collectively, then declared it resolved.

Agreed, XMPP is essential.

Don't worry though, they promise it will continue to be supported here: https://confluence.atlassian.com/stride-documentation/faq-stride-and-hipchat-cloud-937165565.html#FAQ:StrideandHipChatCloud-WillStridehaveallthesamefeaturesasHipChatCloud?

Will Stride have all the same features as HipChat Cloud?
 
Yes, Stride will have the features you loved in HipChat Cloud and much more. Check out our How It Works page for an in depth look at Stride's features.

It's so weird that they haven't responded to this ticket though.....  Then again when Atlassian broke backward compatibility of ticket markup for all JIRA "Cloud" users, they closed that ticket rather than participate in the conversation.

@Tim Howe It looks like they've modified the part you quoted. The funny/sad thing is, they give two answers to their question:

Will Stride have all the same features as HipChat Cloud?

Yes, Stride will have many of the features you loved in HipChat Cloud and much more.

Last modified on Nov 6, 2017

So, yes, it will have all the same features as HipChat Cloud.

But, no, it won't have them all, it will only have many of the features.

I get the feeling that even the Stride team doesn't know what Stride is capable of at this stage.

John, they promise in the FAQ to support all existing features.  Then again I've unfortunately seen them break customer data and close tickets rather than reply....

1 vote
Monique vdB Community Manager Sep 13, 2017

@Tim Howe I just wanted to let you know your messages got caught in our spam filter -- they weren't deleted on purpose and I released them as soon as I saw them there.  If you have any other issues, feel free to ping me -- hopefully the filter will now know you aren't a spammer. 

Thanks @Monique vdB.  I appreciate the followup.

Can you please confirm Atlassian's commitment above to support *all* HipChat features, and can you please state officially that the commitment includes XMPP?  It should be clear from the FAQ, but I notice there's been no official response here yet, even a month later.

@John Watts@Daveit's been confirmed that Atlassian currently do not plan to honor their commitment, and will be removing XMPP support (along with other features, apparently).

However the good news is that things are still in flux so perhaps they can be convinced otherwise.

Monique vdB Community Manager Oct 25, 2017

@Tim Howe sure thing. I am not on the product side of things so I don't know the answer about XMPP. But I will try to find someone who does know to respond here. 

@Monique vdBwhat have you found out?

Monique vdB Community Manager Nov 08, 2017

Hi @Tim Howe -- still working on finding the right person who can answer this for you. 

I posted a comment linking to Atlassian's commitment that all existing HipChat features will be supported but they keep deleting it.  Strange how they can delete so fast but have not found the time to reply here....

Wtf how did your comment get deleted. I got the email notification, it was completely innocuous.

Maybe it was the URL?

Agreed, XMPP is essential.

Don't worry though, they promise it will continue to be supported here: 

Will Stride have all the same features as HipChat Cloud?
 
Yes, Stride will have the features you loved in HipChat Cloud and much more. Check out our How It Works page for an in depth look at Stride's features.

It's so weird that they haven't responded to this ticket though.....  Then again when Atlassian broke backward compatibility of ticket markup for all JIRA "Cloud" users, they closed that ticket rather than participate in the conversation.

Thanks Dave, glad to hear you got it.  Feel free to reach out to me directly via email in case these get deleted too.

I'm not sure why it would get deleted.  It's certainly an interesting moderation choice.  I've saved screenshots.

Intriguingly my other less committal answer with no hyperlinks got deleted too.

 John, they promise in the FAQ to support all existing features.

For a similar experience, check out how they handled JIRASERVER-60832.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Stride

Stride and Hipchat Cloud have reached End of Life (updated)

All good things come to an end - thanks to all our customers and partners who have been along the Hipchat and Stride journey with us.  As of Feb 15th 2019, Hipchat Cloud and Stride have reached ...

2,422,221 views 26 26
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you