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Why do iOS badge notifications not clear themselves? Edited

I have Stride iOS version 1.14.0.21 on an iPhone 6 running iOS 11.2.6. I am experiencing a bug characterized by displaying badge notifications for unread messages that do not exist. I have 2 badge notifications displayed on the app on my home screen. When I open the app I see no unread message indicators on any chat rooms. I have manually gone through and checked every chat room and nothing clears the badge notifications. I have uninstalled and reinstalled the app, the notifications are still present. I have turned off badge notifications for Stride and turned them back on, the notifications are still present. 

1 answer

1 vote

Hi Joel, 

I would recommend reaching out to our Support team.

You can contact them here - https://support.atlassian.com/stride/

Thank you!

It appears the badge notifications clearing is just delayed when the notification is cleared using the desktop app. I've noticed the opposite so it could just be a syncing issue with the app. If the desync issues continue I'll try to collect some data to send to the Support team.

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