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What are the limitations for custom emojis in Stride

Florian Obermayer Mar 16, 2018

As I want to add custom emojis, I need to know what limitations apply.

Right now I find it out by  trying and failing which is pretty annoying.

3 answers

1 accepted

3 votes
Answer accepted
Eduardo Soares Atlassian Team Apr 05, 2018 • edited

Hi Florian,

We are currently working in a better custom emoji experience for our customers and should hit Stride soon.

Emoji limitations will be more explicit but here they are in advance:

  • File must be less than 1 Mb
  • Image types supported are PNG, JPEG and GIF
1 vote
Nagila Marques Atlassian Team Mar 16, 2018

Hi Florian,

How are you doing? :D

  • Make your emoji at least 120 px in size.
  1. Click  in the message input field.
  2. Click  in the emoji menu bar then click Add your own custom emoji.
  3. Add a name for your emoji and then click Choose file.
  4. Select your emoji for upload and click Add emoji.
Florian Obermayer Mar 16, 2018

Hi Nagila,

I'm doing fine besides struggling with upload limitations ;)

You are referring to the documentation (Use and create emoji), however my problem is that there are obviously other limitations I am running into:

failing emoji upload.png

1 vote
Chethana Krishnakumar Atlassian Team Apr 05, 2018

Hi Florian,

This could be caused if the size of the file is greater than 1MB, the message may not be reflecting that at the moment. We should have it fixed in the coming versions.

Please try uploading a file with a smaller size.

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