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We are not hearing a beep or seeing a blink when we receive a message

We don't hear a beep or see a blink, etc when we receive a message.  Employees are not seeing messages timely.  The options under notification are checked.  Any ideas on what to do?

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Hi Carla!

I would recommend reaching out to our Support team. 

You can contact them here - https://support.atlassian.com/stride/

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