It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Unable to Invite New Users to Stride

I am using a  Mac (OS High Sierra version 10.13.2).  We are moving from HipChat to Stride.  I am unable to send invitations to other members of my team (but one of my co-workers who is using Windows is able to).

 

When I click on the "invite People to Stride" icon at the bottom of the chat screen, then enter an email address, then click "Invite", I'm always given an error that says "We couldn't send the invitations".  There is no place to click to get more information on the reason it's failing.

Any ideas?

Thanks!

Dawn

2 answers

1 accepted

0 votes
Answer accepted
lauren Atlassian Team Jan 10, 2018

Hi Dawn!

I would recommend reaching out to our Support team. 

You can contact them here - https://support.atlassian.com/contact/#/

Thank you, Lauren.

I get the same error "We couldn't send the invitations." every time.

While I was an "admin" for our account, I wasn't a "site admin."  Once I was changed to a "site admin", I was able to invite people.  I hope this helps you, Jordan.

Same thing happened to me, except the error on iOS was "We stumbed a bit here".

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Stride

Stride and Hipchat Cloud have reached End of Life (updated)

All good things come to an end - thanks to all our customers and partners who have been along the Hipchat and Stride journey with us.  As of Feb 15th 2019, Hipchat Cloud and Stride have reached ...

2,421,817 views 26 26
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you