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Stride update, emoticons gone


Stride updated today and we have lost all the old Hipchat emoticons. Is this a bug or have they been removed? They were actually the best part.

Example; :ohmy: or :noidea: 

4 answers

I agree with the above. The new emoticons are terrible and none of our custom designed ones moved over. 

My team is revolting against Stride for this reason - it brought a little levity to long days. Is there someplace to formally request they be added back?

jlo Atlassian Team Feb 26, 2018

Hi Stephanie,

If your team's custom emoticons were not moved to Stride with the rest of your Hipchat data, please contact support and our team can look into that for you. 

Noooo just migrate to Stride and that's the first thing I checked

Bring back our good old emoticons, please :)

Jack Community Leader Jan 23, 2018


works on iOS still. Hopefully it will return. 

0 votes
jlo Atlassian Team Jan 24, 2018

Hi Adam, 

Stride has a brand new, modern emoji set we think you'll love. It is different from the Hipchat emoticon set. New Stride teams will have the new Stride emoji set.

When your Hipchat team upgrades to Stride, all your Hipchat custom emoticons are moved to Stride along with your rooms, files and conversation history. 

You can easily upload additional emoji to Stride by clicking the + icon at the bottom of your emoji picker.

Hope this helps!

:cerealspit: So the cool emoticons are gone? :feelsbadman:

No offence but the new emoji set is kinda boring :eggplant: off the shelf stuff.

I hope you guys will bring it back someday.


Note that you can still view the old emoticon set on this page and upload the ones you like as custom emoji in Stride.


I dont like the new emoji set. It´s older and uglier than HipChat one. Take a look al Viber emojis (just google it)  and you`ll find a modern and nicer set.

Matt: How, it's not intuitive.

No, I don't love the bland and boring emojis. Please add the old HipChat set!

@jlo Thank you for the explanation. Is there any chance/option to also migrate the default iconset when upgrading to Stride? Otherwise I'd need to manually add all the 200 emojis...

jlo Atlassian Team May 09, 2018

Hi @Klaus_Schwarzenberger

The default Hipchat emoji and your team's custom hipchat emoji should have been migrated to your Stride along with all the rest of your team's data.

If they are not available for you, please contact support and we will do everything we can to help you. 

Have a great day,


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