By default, you should be able to generate the Stride export until March 15, 2019 based on the Stride and Hipchat Cloud have reached End of Life (updated) post.
At this point, may I recommend you to log in to your Stride web interface first to see if you have the option to generate the export from there based on the documentation here (under the Stride section)?
Should you still run into any issue, please reach out to the Stride support team via https://getsupport.atlassian.com for further assistance. Thanks.
All good things come to an end - thanks to all our customers and partners who have been along the Hipchat and Stride journey with us. As of Feb 15th 2019, Hipchat Cloud and Stride have reached ...
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