Stride fails to access my microphone, says "Permission not granted" in meeting settings

[Dietmar_Haffner]

Since the latest update of either Stride or Windows (1803),  whenever I start or join a Stride meeting,  it complains "Failed to access your microphone" and displays me as "muted".

If I open the meeting config (gear symbol),  it shows "Permission not granted" next to the "microphone" setting.

I'm using a Sennheiser USB headset that works flawlessly with Skype etc. and did so with Stride also.  Until recently,  that is.

I cannot tell,  if this problem appeared after updating Windows or after updating Stride.  The first time I used Stride after updating Windows to 1803,  Stride immediately told me "we've got an update for you" and updated itself.

Anybody else seen this problem?

[Helso eral]

yes its not a good thing because I also faced this issue in my microphone so many times please guide me about it 

[Dietmar_Haffner]

Sorry, wrong field

[Nágila Marques]

Hi Dietmar, 

In order to better understand the issue you are experiencing and to try to replicate on our end, I appreciate if you could let us know the following details:

1. Stride desktop app version
2. Is the issue only happening with Sennheiser's USB headset? Does it work if you try to use a different headphone? 
3. Can you try to log in to the Stride web app version and confirm if the issue persists? 

Thank you!

[Dietmar_Haffner]

Stride app says it's version 1.17.82

Sorry,  don't currently have any other headset or microphone available.

With the Stride web app in Firefox 59.0.3 (64-bit) the headset works fine after allowing access to the microphone.  Screen sharing doesn't work,  though.

Web app doesn't work at all in Chrome 66.0.3359.139 64-bit (page reloads endlessly),  Edge or IE (says: "Not supported").

The problem with the microphone in the desktop app still persists.  Hoped it would go away after allowing microphone access in Firefox.