Stride Free Limits Group Video Meetings

frosk April 19, 2018

Our 4 people team wanted to test the stride video meeting quality. We can only use 1 to 1 video meetings (2people). If a third person joins the meeting, everyones camera, and microphone gets turned off and no one can do anything about it. Is there a limit on the free account, concerning video meetings with more than two people ?

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Nágila Marques
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 19, 2018

Hi Jan, 

You should be able to add more than 2 users in a meeting, yes. Could you please provide us the following details to further investigate the problem:

  1. Are you using the desktop client for Stride? Which version?
  2. Are you using Windows, Mac or Linux? 
  3. Is the issue 100% reproducible on every meeting? 

Thank you!

frosk April 19, 2018

Hi Nagila,

the most interesting thing is, that this issue happens in every session independent from the type of stride application. Even if we are all using the web application or the desktop application (windows, linux, mac) or android. Sadly, this issue is 100% reproducible on every meeting. 

Nágila Marques
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 19, 2018

Hi Jan, 

I just noticed you opened a support ticket with our team. With this, I will respond back to you directly on the ticket ;)

Thank you!

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