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Stride, Connection Issues on Network with PC but not MAC.

Hey Guys, 

On a corporate network trying to use stride having some difficulties. Two computers both with Stride. Both on the same network ssid. 

One computer is a MacBook Pro the other is a Windows 10 laptop. Both of them can install Stride successfully and they both can log in and see messages. 

When we start a meeting. The Mac users are all able to join the call, see each other and communicate as you would expect. 

 

But when the windows users join the call. The mac users can see they have entered the call. however they cannot see or hear the PC users. Instead it appears as "xxxxxx is having connectivity issues". From the point of view of the PC user they can see everyone in the calls avatar but cannot see their video and cannot hear their audio. 

 

Has any one had any issues like this before? Do the different clients use different networking ports or protocols? 

Is any one able to help us getting the PC users working as part of the Meeting section of Stride. 

 

Cheers. 

 

Tim.

1 answer

0 votes

Hi Tim, 

We would be interested to further investigate this issue on your end.

I would recommend reaching out to our Support team.

You can contact them here - https://support.atlassian.com/contact/

Please add the following information to the ticket's description that can help us start investigating the root cause of the issue:

  • URL of the call 
  • Approximate time the issue occurred 

Thank you!

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