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Password Reset Not Working

When I click "resend recovery link" on the splash screen of the desktop client, it takes me to a webpage which I use to send a recovery link.  That arrives in my email and I click the link, which takes me to a password reset form.  I reset my password and submit. 

Then the web browser shows a white page with the message "We're having trouble loading that site."  The url is https://stride.desktop.atlassian.io/.

The password reset does not take, so now there is nothing I can find to do to get this password reset.

 

 

1 answer

0 votes

Hi Rob, 

Please follow the steps below to try to reset your password again:

  1. Open a private/incognito tab in your browser
  2. Access https://id.atlassian.com
  3. Click on Can't Sign in and follow the instructions on the next screen

After changing your password, try to access your Cloud instance again in a new tab in the browser. 

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