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Password Reset Not Working

When I click "resend recovery link" on the splash screen of the desktop client, it takes me to a webpage which I use to send a recovery link.  That arrives in my email and I click the link, which takes me to a password reset form.  I reset my password and submit. 

Then the web browser shows a white page with the message "We're having trouble loading that site."  The url is

The password reset does not take, so now there is nothing I can find to do to get this password reset.



1 answer

0 votes

Hi Rob, 

Please follow the steps below to try to reset your password again:

  1. Open a private/incognito tab in your browser
  2. Access
  3. Click on Can't Sign in and follow the instructions on the next screen

After changing your password, try to access your Cloud instance again in a new tab in the browser. 

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