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Named users show up as "Guest" in Stride meetings

I have several members of my team who always show up as "Guest" when they enter Stride meetings. All of them are using the Stride client for Mac, and I can see and message all of them--by name--in my Stride client.

Any thoughts?

1 answer

1 accepted

1 vote
Answer accepted
lauren Atlassian Team Jan 26, 2018

Hi Matt,

I'm not sure what's going on there. My only suggestion would be to make sure that those team members are signed-in. 

If the problem continues, I would reach out to Support. They can give you more personalized help. 

Hi Lauren,

I asked my affected team members to log out and log back in, and that appears to have fixed the problem. Thank you!

lauren Atlassian Team Jan 30, 2018

That's great! Glad to hear. 

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