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My users are unable to update their Avatars on Stride.

I have deployed Stride to a test group of about 12 users. Of the 12 only one of them is able update their Avatar. 

I am able to get to the account settings page, I am prompted to upload a picture for my Avatar, but the picture never carries over to the client.

2 answers

1 vote

Hi Levi, 

How are you? :) 

Can you confirm if the avatar was updated on https://id.atlassian.com and that the Stride client was restarted after the change?

Thank you! 

0 votes
TheSavage Atlassian Team Mar 19, 2018

Hey, @Levi Miller. We have a known issue where user avatars don't actually make it down to the devices as expected (sorry about that!).

We do have a fix for this in the works, and are hoping to get that to out to you very soon.

Right on thanks for the update.

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