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Image Preview not working Stride for Web

when you click on an image the preview never loads. (Stride for web) latest versions of Chrome/FF.



1 answer

1 accepted

1 vote
Answer accepted
AhmadDanial Atlassian Team Jul 08, 2018

Hi, Nick.

I can confirm that a 4.3 MB .JPG file opens up just fine when I load it up on the following browsers on Mac OS 10.13.5 (High Sierra):

  • Chrome: 67.0.3396.99 (Official Build) (64-bit)
  • Firefox: 61.0.1 (64-bit)

Can you please confirm on the following?

  • What file extension fails to load the preview properly?
  • Did the problem occur on Incognito (Chrome) / Private Window (Firefox) as well?
  • Do you observe the same issue on the desktop client?
  • Is this issue happening to specific rooms / 1-1 conversations?
  • Is the problem observed for all the users?
  • When you mentioned that it never loads, can you share the screen shot of what you are seeing on your end?

Please keep me posted. Thanks.

Good news clearing cache seems to have worked. perhaps it was broken in an earlier version but the cache wasn't renewing.

AhmadDanial Atlassian Team Jul 10, 2018

Hi, Nick.

You are most welcome. Thanks for confirming the fix on your end!

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