How do you delete an uploaded file?

[Chris Martin]

I'm looking to delete an file I uploaded on accident.  It was not sent in a message as I realized I uploaded the wrong file.  How can this be done?

[Nágila Marques]

Hi Chris, 

In order to delete a message of a file in a chat, follow the steps below:

1. Next to the file to be deleted, click on the option below and click on Delete message:

You'll be prompted to confirm if you would like to delete the file and then you just need to hit "Delete message" option again ;) 

Thank you!

[Chris Martin]

Thanks for responding!   However, I was asking about deleting uploaded files, not deleting messages.  

If I click on the paperclip icon, it goes to a pop-up with Recent Uploads and there are files there that I want deleted.  They aren't in Dropbox or Google Drive.  I'm not sure where they exist (I think in HipChat they went to some unknown AWS S3 bucket). 

Also note that I tried deleting a message with one of those files to see if the file gets deleted as well, and it does not.  The file is still available in the Recent Uploads choices.

[Nágila Marques]

Hi Chris, 

To delete messages or files it's the same process. 

We do have an opened bug related to deleted files not being deleted in the sidebar after its deleted from the chat:

• https://jira.atlassian.com/browse/STRIDE-2122

[Chris Martin]

But what if the file uploaded never got sent in a message? 

Also, if you click the paperclip (right by the message box), all uploaded files are still there.  That's what I would like to remove.

[Lorna]

I also need to be able to delete a file I uploaded. I deleted the message, but the file is still there. 

[Marc Lindsay]

+1, I desperately need this functionality