It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How do you delete a Stride Site?

Before HipChat moved to Stride I had created a test room in Stride. Now with the switch to Stride and no options to use HipChat my account is showing both sites when I don't need the other one.

Does anyone know how to delete a site?

2 answers

2 votes

Hi Haley,

I'm going to repost an answer from someone that asked the same question!

You can also go directly to my.atlassian.com and deactivate from there!

"Yes, there is a way to deactivate your site! 

First, go to your admin dashboard - click on the gear icon in the lower left corner, click the 'admin' tab, and then click on 'view all admin settings.'

Next, click on the 'billing' section and then the 'manage subscriptions' section. From there you should see a 'cancel subscription' option."

Let me know if you have any questions!

I can't find this in my.atlassian.com.  I don't know how to get to the admin dashboard.

I've tried with my user and the initial user we added for the setup.

I'm stuck with a stride icon I cannot change with the GUID or a name (C6eeb689-5cab-4cba-9348-4d395e)

 

Please help.

I remove test name from https://my.atlassian.com/product, but continue to log in into test "site" on stride :(.

 

And both testname.atlassian.net and name.atlassian.net forward to app.stride.com.

@Darryl Baker and @AlexeyRytikov, I would reach out to support if you are still having issues - https://support.atlassian.com/contact/#/

Also keep in mind that you can only delete a site if you are the admin of that site!

I raised a support ticket - but I was logged in as the admin user at the time so I think the reply has gone to the boss.   Thanks. 

Create request – STRD-2335

Hi, 

Thank you for raising a ticket with our team.

Our team will reply back to you in the ticket soon ;)

Hi, I have cancel my subscription but I can still access to the account. I want to completely be removed from the account. I'm the admin.

I am looking for the same option, did you find it?

Like Rodrigo Loyola likes this

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Stride

Stride and Hipchat Cloud have reached End of Life (updated)

All good things come to an end - thanks to all our customers and partners who have been along the Hipchat and Stride journey with us.  As of Feb 15th 2019, Hipchat Cloud and Stride have reached ...

2,411,716 views 25 22
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you