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How do you delete a Stride Site?

Before HipChat moved to Stride I had created a test room in Stride. Now with the switch to Stride and no options to use HipChat my account is showing both sites when I don't need the other one.

Does anyone know how to delete a site?

2 answers

2 votes

Hi Haley,

I'm going to repost an answer from someone that asked the same question!

You can also go directly to and deactivate from there!

"Yes, there is a way to deactivate your site! 

First, go to your admin dashboard - click on the gear icon in the lower left corner, click the 'admin' tab, and then click on 'view all admin settings.'

Next, click on the 'billing' section and then the 'manage subscriptions' section. From there you should see a 'cancel subscription' option."

Let me know if you have any questions!

I can't find this in  I don't know how to get to the admin dashboard.

I've tried with my user and the initial user we added for the setup.

I'm stuck with a stride icon I cannot change with the GUID or a name (C6eeb689-5cab-4cba-9348-4d395e)


Please help.

I remove test name from, but continue to log in into test "site" on stride :(.


And both and forward to

@Darryl Baker and @AlexeyRytikov, I would reach out to support if you are still having issues -

Also keep in mind that you can only delete a site if you are the admin of that site!

I raised a support ticket - but I was logged in as the admin user at the time so I think the reply has gone to the boss.   Thanks. 

Create request – STRD-2335


Thank you for raising a ticket with our team.

Our team will reply back to you in the ticket soon ;)

Hi, I have cancel my subscription but I can still access to the account. I want to completely be removed from the account. I'm the admin.

I am looking for the same option, did you find it?

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