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Hipchat conversion to stride, room, history missing

It was my belief that our hipchat rooms and history would come over in stride. I do not see them in stride. Are there some exceptions i do not see. Our users are listed but "cant open chat" when try to send a message and the rooms and history aren't available.

1 answer

1 vote
StrideGuns Atlassian Team Apr 01, 2018

Hi Adam, can you send some screenshots? Stride should have all your history and open conversations and the text in them. In addition though we make Hipchat read-only just in case you. Read-only Hipchat sounds like what you are describing. 

If it’s not pls open a support ticket, something is up...

My support ticket # is STRD-2511

I've looked at the web, mobile and windows stride and they're all missing out details.

I originally put screenshots, but I'll add them to the support ticket instead. Thank you for the quick reply -- the support ticket wasn't replied to yet.






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