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Getting stuck on app.stride.com

I am trying to access the web browser but on IE 11, I keep getting stuck on app.stride.com - after I enter username and password.
The tab says - "Waiting for app.stride.com"
I am not having the same issue with Chrome.

Anyone have any idea?

Stride.png

1 answer

0 votes
AhmadDanial Atlassian Team May 20, 2018

Hi there, Phoebe.

I can confirm that IE 11 is not playing nice with Stride after reproducing it on my end. I have the following bug report to address the issue to the development team:

We encourage you to visit the bug page linked above and click the Watch link near the top right to show support for the feature. By doing this, it will ensure you are proactively informed of progress and updates going forward.

Feedbacks are also appreciated. You can do this by leaving a comment on the ticket as this helps us prioritize the bug better. Hope that helps.

Many thanks Ahmad.

I work for the Queensland government in Australia and am trialing Stride as a tool for inter-departmental communication.
If the issue with IE11 could be fixed we would be able to test with representatives from 68 government agencies. My hope would be to do so this week (23/05//2018) 
The browser access is important because in government it is very difficult to get permission to download apps to a desktop.
IE 11 is a preferred browser across most departments - however I can try to encourage the use of the other browsers.

AhmadDanial Atlassian Team May 21, 2018

Hi, Phoebe.

You are welcome. I noticed that you have commented on the bug report shared. I understand that the usage of IE 11 is crucial to the environment that you are on. Until the bug gets looked at, please suggest the usage of alternative browsers for now. 

Meanwhile, let me know if I can help with any other concerns that you have with Stride.

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