I think that can be that case but more over it can help to connect with customer.
For example: add widget in panel and when clicked, It can speak with us to resolve problem. It can coexist with service desk solution because in chat there will be possibility to create ticket. Even more. That ticket will be better when created with customer.
More over: widget on site and when somebody click on button it create new chat room where I can speak witch guest. Something like tawk.to.
Integration will provide additional profits for this option too.
Yes, but permission layer don't have something like this for guest access. We even don't know what API restrictions are. Think of native support. As you know, It can be done by tunneling with some background process but is additional 'man in middle' and It slow down network.
What we think is JAM stack with give 1 to 1 chat with all necessary restriction (no access to all rooms, only one with read/write permission)
Are there any updates to this with regards to read-access chat room? I'm trying to set-up so that users can log in however they cannot send messages to individuals or to rooms but they can read the past message history.
Or are there any other chat widgets that could do that?
All good things come to an end - thanks to all our customers and partners who have been along the Hipchat and Stride journey with us. As of Feb 15th 2019, Hipchat Cloud and Stride have reached ...
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