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Can't invite people to stride ("We couldn't send the invitations.") Edited


I am running the web version as well native app of Stride via Chrome (latest) on OS X. But both seem to use the same web view, so it probably doesn't even matter.

When trying to invite people to Stride (either by using "Create" > "Invite people" or creating a new room and clicking "Add people"), the following message appears always:

"We couldn't send the invitations."

(Screenshot)Screenshot 2017-12-04 10.42.10.png

Is this a limitation of the current Beta phase or a bug?

Do you need additional information?


2 answers

This problem still persists. Can anyone elaborate on it?

0 votes
Rachel Wright Community Leader Dec 20, 2017

Hi @Noël Ströhmer-Lohfink,

I can't comment on why this is happening, but I found a way around it.  I experienced this same issue when I joined an existing Stride test room.  I logged out of that, clicked the link in my "invite to test" email again, and created a new Stride test room instead. 

From the new test instance, I was then able to invite people and did not receive the "couldn't send the invitations" message.

Hope this helps you in some way while we're all waiting to officially migrate to Stride!

Rachel Wright


the same issue exist with usScreenshot_5.png

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