It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Anyone seeing this error "we couldnt open that chat" in stride when clicking on certain users?

I see this error with some apps I have added as well like obie and joint rooms. The one user that I have the issue with also gets a blank screen when he logs into stride (yes he has an account).  I have put a ticket in for it.

1 answer

0 votes
AhmadDanial Atlassian Team May 01, 2018

Hi, Arthur.

I wonder if you might be running into a known issue here:

Can you please confirm if the mentioned user is part of the stride-users group?

As for the rooms with Obie and Joint Rooms, I had it installed in a public room with a couple of messages. No issues loading the rooms on my end.

One of the users I am seeing this issue with is in the stride users group. Also they have never been able to login to stride but JIRA and Confluence are fine.

AhmadDanial Atlassian Team May 27, 2018

Hi, Arthur.

Since you mentioned that they have never been able to log in to Stride, did you check if they are included in the right group?

As for the one user who is already in the stride-users group, can you confirm if the users sees the same behavior on both desktop and web client? It will be good if you can provide screen shot(s) as well so we understand the problem better.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Stride

Stride and Hipchat Cloud have reached End of Life (updated)

All good things come to an end - thanks to all our customers and partners who have been along the Hipchat and Stride journey with us.  As of Feb 15th 2019, Hipchat Cloud and Stride have reached ...

2,421,857 views 26 26
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you