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A "Stride export tool is ready" pop up has locked up stride

@1:25 today, there was a popup that opened in my stride window about the stride export tool. You can't select any of the buttons and the pop up won't go away. I can't see any of my rooms or conversations now. Please help. 

2 answers

0 votes
Meg_Holbrook Community Leader Oct 31, 2018

Hey Paul, you will need to force close and exit the application. 

Hey Meg, Thank you, but I already tried that several times. Even a reboot, but everytime I restart the pop up is still there with no way around it. 

Meg_Holbrook Community Leader Oct 31, 2018

Sorry to hear that Paul, I closed out the app once and that took care of the issue. I would recommend escalating a request to Atlassian support. 

Meg_Holbrook Community Leader Nov 05, 2018

This morning I had this pop up appear but clicking dismiss - it actually went away this time. Hoping you see some relief!

I am having the same issue.  Can't click export or dismiss...it just stubbornly sits there and stares at me....

I should add that this happens with the Windows 10 app, not the web browser.

Meg_Holbrook Community Leader Nov 05, 2018

Have you tried force closing the application and restarting it? This is what eventually resolved my issue. 

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