Should you create guidelines for your team chat tool? What would they look like?

Melody Stone Atlassian Team Jun 12, 2018


A whopping 81% of chat users we surveyed are interested in getting clear guidelines from their company on how, when, and why to use the chat tool.

However, just 23% of those surveyed got formal chat tool guidelines when starting their current job.

This got us thinking, we need to start talking about how we use our chat tools. 

Here's a post on what we came up with when developing team chat guidelines, but we want to hear from you. 

What sort of instructions or best practices have you implemented in your teams around chat and other forms of communication?


1 comment

Brittany Wispell Community Champion Jun 15, 2018


I came across a couple articles that go into remote work and communication. At my company a majority of our people in North America work from home. We have established very specific chat/communication guidelines since this is our only way to collaborate. 

In the article is puts emphasis on how a lot of teams do not allow remote work or work from home because lack of proper communication guidelines in place. Establishing chat/communication guidelines would help teams work better together and have more of an understanding of what is expected of each of them. 

It might seem a little off topic but these articles do go into how communication is key now matter where you are working. 


3 Tips for Remote Work

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