Stride and Hipchat Cloud End of Life: Just over 90 days away

Earlier this year we made the difficult decision to discontinue our team messaging tools, Stride and Hipchat. The end of life date for Stride and Hipchat Cloud is quickly approaching - February 15, 2019. I want to make sure that you have all of the resources you need to prepare for this event.

Communications over next ~90 days:

For all remaining active Stride and Hipchat Cloud accounts you can expect to see regular email and in-product communication from Atlassian to make sure your teams are ready for the products' end of life on Feb 15th 2019.

We will also be closing out any remaining Stride and Hipchat Cloud feature requests and open issues on jira.atlassian.com soon, which may result in email notification for any of those tickets you were following.

For any issues or questions you might have - please continue to use community.atlassian.com, or if it’s specific to your team please visit getsupport.atlassian.com and let us know how we can help.

Migrating to Slack

While we’re moving out of the messaging space, we still believe in the power of messaging platforms to connect teams in realtime. That’s why we chose to make a strategic investment in Slack. We are encouraging all Stride and Hipchat Cloud customers to migrate to Slack, and are working with their teams to ensure a smooth transition for our customers.

If you haven’t already, please take a look at our Slack migration FAQs here: https://www.atlassian.com/partnerships/slack/migration.

For those of you migrating to Slack from Stride, I highly recommend watching Slack’s recent webinar on how to use the migration tools to get an overview of the process.

As part of our partnership, Slack is offering a special one-time promotion for all Stride and Hipchat Cloud customers through September 30, 2019. All active Hipchat Cloud and Stride admins should have received an email with a one-time use discount code. If you’re an admin and unable to locate the discount code, please contact us with your Hipchat Cloud or Stride group name / url and we can provide your discount code.

New to Slack?

For teams new to Slack, we highly recommend sharing these on-boarding resources with your teams well in advance of the migration. Slack has built some great tutorials for getting started, including this webinar for new users. You can find more resources here:

Exporting your data

We’ve worked hard to make the path to Slack pretty easy for everyone. However, we realize that this might not be the best next step for everyone - so rest assured that your data in Stride or Hipchat Cloud is available for export at any time. You can read more about exporting data from any of our messaging products at https://www.atlassian.com/partnerships/slack/migration.

Thank you

We know this isn’t an easy migration for some teams. We’re hoping these communications are helping you out - if you need more information please ask!

11 comments

Bad Bad Bad...

But OK...

There are other options.

Like 1 person likes this

Very, very sad that you are all pulling the plug on Stride

Slack is rubbish and nowhere near as good as Stride on a number of fronts, and is a horrible option for everyone I have talked to. We chose you because we were disillusioned with Slack.

Our organisation will not be following you to Slack. We are pretty stunned and appalled that you let that bully buy and trash your product. 

Very disappointing and your choice to let Slack bully you out of the market does not send a good message to us about your products. Our desire to expand into Atlassian products has now been ousted, and I am sorry that such a good tool has been committed to the dump. 

Very sad. 

Like 1 person likes this

@Bryan,

You're suggesting Microsoft should continue with the Zune player so everyone can have confidence and expand into other Microsoft products .?.?

As like Zune wasn't Microsoft's strength, chat isn't Atlassian's strength either.

It takes guts to push a new product into the industry, it takes even more guts to realise it's not your cup of tea and discontinue your product.

DC

@dallas 

Thanks for the reply. 

Hmm! Zune was a disaster. Stride was far from that, and has many features - three of which are cutting edge and do not exist in Slack or in any quality way anywhere else we have found out yet. 

We are amazed a dedicated staff team Could not have been added to save a tremendous product with much potential. 

We are upset at Slack as much as Atlassian that the bully boys would come in and trash the competition rather than incorporate areas lacking in their incomplete product. 

I'm curious to know why you think Slack is bullying the HipChat team (aka Atlassian)?

Is there something I've missed?

where are the "other" options than slack mentioned in the parent link?

Sorry, @dallas, I have been travelling solidly and offline most of the time.

@RVF, for those of us who liked Stride we have yet to find a single provider that has a tool like Stride. Slack fails in many areas. As do others. If you find other options, please tell us as we have yet to find an equivalent to Stride.

@dallasThe bullying I am referring to is the big boy on the scene (Slack) buying out the competition and we the consumers lose out as a result. Will they (and Atlassian) consider why we liked Stride and involve us in the process towards improving their product? No way! We are told to join Slack (or we lose!).

Because, instead of adding the good parts of Stride to their weak product, they just trash the one they purchased without thought for its followers/users. We have to adapt our use of their "service" to meet their needs; they do not have any plans or desire to incorporate what was good in Stride into their product. I don't want anything to do with a company like that.

We lose the two MASSIVE features that NO ONE else does (Actions and Decisions) and a better, cleaner platform all round (that Stride has been), and we have to make do with Slack, which is not nearly as good.

I reckon some of us don't like it that the one with all the clout (the bully) can essentially shut down Stride and convince the developers of Stride that they should can it. 

Slack knows very well that a large percentage of us who were with Stride were there because Slack does not cut it for us. Now we are being shoved back to Slack (though a number like me will not be using Slack because it does not meet the needs of our organisation). And, on principle, I will steer clear of Slack wherever possible, because of their demonstrated lack of concern for users.

I'm sorry, but there are some left in this world who think that buying out your competition to kill a perfectly good and unique product (with no thought to meet the user of that product's needs) is bullying and, well, plainly wrong.

If jira would let some:

  • configurable "ticket" area that could throw webhook (we could use other source repo)
  • webhook action (base on the hipchat integration)

then it would be half of the road

We are not moving to Slack. What are our options for exporting our history. Your link above only goes to a page for export then import to Slack. Can we export to a file for history?

Thank you,

Like 1 person likes this
David Maye Atlassian Team Dec 04, 2018

@Brian Chernicky - Step 1 in the documentation details how to export history from each respective product (HipChat Cloud, HipChat Server/DC and Stride). Each of these will generate an encrypted archive (you supply the passphrase) which you can download after the export is completed.  I've detailed the export steps from the documentation below:

Stride

Step 1: Export your data

Please follow the steps below to export your group’s data. This must be performed by a Stride Group/Site Administrator.

  1. Navigate to the admin panel by going directly to yourdomain.atlassian.net/admin. (Or, you can also open up Stride, select Settings in the bottom left, select the Admin tab, and View all admin settings.)
  2. Click on Stride in the bottom left in Application Settings.
  3. Click Create Export.
  4. Select the data you would like exported. Note that the export will automatically include the files (in the conversations you select) as links -- those links expire 14 days from the time of the export, so please be ready to import your data to Slack at this time. Once imported, the expiration is removed.
  5. In the Passphrase and Confirm Passphrase fields, create a password to protect your archive files. (We do not store this password.)
  6. Click Export. Once the export has completed, it will be available to you on that admin screen.

Hipchat Cloud

Step 1: Export your data

Please follow the steps below to export your group's data. This must be performed by a Hipchat Group Administrator.

  1. Log in at yourdomain.hipchat.com/admin/
  2. Click on the Data Export tab.
  3. Select the data to export.
  4. In the Password and Confirm Password fields, create a password to protect your archive files. (We do not store this password.)
  5. Click Export, and once the export has completed, the export will be available to you in the admin console.

Hipchat Server / Data Center

Step 1: Export your data

Hipchat Server: We highly recommend upgrading to the latest version of Hipchat Server to ensure you have the latest updates to the Group Export Dashboard (our preferred method of exporting data). In the event you are not able to upgrade to the latest version, admins will have self-serve options to export data via the Command Line Interface (see below).

Hipchat Data Center: We highly recommend upgrading to the latest version of Hipchat Data Center to gain access to the Group Export Dashboard (our preferred method of exporting data). In the event you are not able to upgrade to the latest version, admins will have self-serve options to export data via the Command Line Interface (see below).

Group Export Dashboard:

  1. Log in at the domain name configured for your Hipchat Server (e.g. hipchat.yourcompany.com) and log in.
  2. Click on Server Admin > Export.
  3. Select the data to export.
  4. In the Password and Confirm Password fields, create a password to protect your archive files. (We do not store this password.)
  5. Click Export, and once the export is done you will receive an email with a link to download the file.

As always, you can reach out to us at getsupport.atlassian.com if you have any issues! I hope this helps! 

Cheers,
-David
HipChat Server/Data Center Premier Support Engineer | Atlassian

Like 1 person likes this

What about emoticons!?!?

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