What to do when the phone is "Status: Offline / Reachable by Phone" ?

[deannam]

Only three of our phones have our usual status of "status: available / reachable by phone" with the green dot. 

The majority of of phones have "status: offline / reachable by phone" with a blue dot.  We are able to place calls within the building and externally.  As far as we can tell it isn't affecting our usage. 

[Nic Brough -Adaptavist-]

Welcome to the Atlassian Community!

I think you might be in the wrong place.  We're here to talk Atlassian stuff.  I suspect your 'phone provider may be using an Atlassian system for support or documentation, and you've clicked for "help with Atlassian", instead of "support with actual system"