Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

What happens when I set an incident to Resolved?

john_chong January 26, 2023


When I set it an incident to Resolved is it archived under the date it was resolved or the day it was created?


1 answer

0 votes
Mubeen Mohammed
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 30, 2023

Hello @john_chong 

Thank you for contacting the Atlassian community!

As I understand you would like to know how Incident reporting considers when an Incident status is changed to resolved. To answer the specific question when you list the incidents(From the Incidents tab) you will see the Incidents are filtered with the "Incident created" date. The same list will display the Incident Message, Responder teams and Incident Created date&time on the screen. However, the Incident timeline and post-incident analysis are the spaces you will get the complete incident action times recorded. Also, the following document will help explain managing incident actions. 


I hope the information provided is helpful.



Mubeen Mohammed

Cloud Support Engineer

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events