What happens when I set an incident to Resolved?

[john_chong]

Hi,

When I set it an incident to Resolved is it archived under the date it was resolved or the day it was created?

Thanks!

[Mubeen Mohammed]

Hello @john_chong 

Thank you for contacting the Atlassian community!

As I understand you would like to know how Incident reporting considers when an Incident status is changed to resolved. To answer the specific question when you list the incidents(From the Incidents tab) you will see the Incidents are filtered with the "Incident created" date. The same list will display the Incident Message, Responder teams and Incident Created date&time on the screen. However, the Incident timeline and post-incident analysis are the spaces you will get the complete incident action times recorded. Also, the following document will help explain managing incident actions. 

I hope the information provided is helpful.

Regards

Mubeen Mohammed

Cloud Support Engineer