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Trigger email again once incident is resolved

Katrina Pambid
Katrina Pambid Jan 17, 2023

Once the ticket is resolved, and there's update in the description, is it possible to trigger the email again?

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Rafael Meira
Rafael Meira Atlassian Team Jan 19, 2023 • edited

Hey @katrina Happy to help!

Alan already gave the answer below to your question. :) 

Best,
Rafa

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Alan Violada
Alan Violada Atlassian Team Jan 19, 2023

Hey Katrina, Alan from the Statuspage support team here, thanks for reaching out with this question. If I understand correctly, you would like to send additional notifications to subscribers related to an incident that has already been closed? If so, I believe your best option would be writing and publishing a postmortem with whatever information you wish to send to your subscribers, more details on the documentation below:

Statuspage postmortem documentation 

 

Let me know if this helps, and if you have any more questions!

 

Regards,

Alan

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