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How to customize incident messages in Statuspage from Opsgenie Alerts

I have integrated Statuspage with Opsgenie and it works fine in creating & resolving alters, but when I updated the alert's message/description in Opsgenie, the actions were showing in Statuspage with something like '[Comment from Opsgenie] my_name executed [UpdateDescription] action on alert'.  We need to display the updated description itself.

How can I remove the "system message" and customize the notes from Opsgenie alerts that are showed in Statuspage?

 

 

1 answer

0 votes
Jesse Klein Atlassian Team Oct 27, 2021

Hello Henry,

This is Jesse from the Statuspage support team. Welcome to the community and thanks for the question.

I believe you can change this. In the advanced section of the integration there is a spot for note. I would suspect that changing this would allow you to customize the message. I would give that a try since it seems to be using some default messaging there.

Please let me know if you run into issues.

Regards,
Jesse

Hi Jesse,

Thank you for the reply. I checked the advanced integration section in Opsgenie, and it seems like the integration looks like it is one way from Statuspage to Opsgenie. Please let us know if we are on the wrong section or which of the fields you want us to update?Capture.PNG

Jesse Klein Atlassian Team Nov 02, 2021

Hello Henry,

This looks like the right section that you should be in for making changes to the alert. The last option should be where the notes would go. I am a bit unsure how this fully links up through Opsgenie. I would reach out to support either through chat or a ticket and we can take a closer look together and have your instance available to us.

Regards,
Jesse

Hi Jesse,

It seems the one way from Statuspage to Opsgenie. Could you please share a link where I can create a ticket?Screenshot 2021-11-02 162306.png

Jesse Klein Atlassian Team Nov 02, 2021

Hello Henry,

You can go to support.atlassian.com to submit a ticket. Or if you are on Opsgenie, there should be a popup on the bottom right to use chat support for Opsgenie.

Regards,
Jesse

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