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Differentiate alerts sent across subscriber segments

Rydoo NV I'm New Here Jun 16, 2021

We have certain subscribers who would like to be notified of every tiny incident happening on our application.

As we don't want to alert all our subscribers of every tiny incident but would like to alert these specific people, we would love to differentiate between subscribers.

I however can't find this option. Am I overlooking something or are there workarounds that could help me doing so?

Thanks in advance for the information.

Kind regards,

Ruben

1 answer

1 vote
Jesse Klein Atlassian Team Jun 23, 2021

Hello Rydoo,

This is Jesse from the Statuspage support team. One of the options is to use component subscriptions:https://support.atlassian.com/statuspage/docs/enable-component-subscriptions/

You can select which components people subscribe to and then people that only care about certain components can to subscribe to just them while leaving everyone else that wants to subscribe to everything can also do so. This requires a business plan, however.

Beyond that, you could turn on the feature to allow users to subscribe to individual incidents. Under Subscriptions, you can go to Options > Settings to make this change. This allows users to subscribe to incidents after the incident starts.

Hopefully one of these options could help you out!

Rydoo NV I'm New Here Jun 29, 2021

Thanks for the insights!

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