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Customize Statuspage

FRBR National IT
FRBR National IT Mar 07, 2022

I am new to Statuspage. I am using an Enterprise subscription and trying to customize the page with our logo, etc. From the "Customization" page, when I click on the "upload image", the page freezes indifferently. What am I doing wrong?  

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John M
John M Atlassian Team Mar 08, 2022

Hello!

What file type and image size are you uploading? The recommended file size is 630px x 420px. 

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FRBR National IT
FRBR National IT Mar 09, 2022

John,

I am using a .jpg and .png file types and have resized the pics to different scales below 630x420 to no avail. I did notice that I can upload the same files from my personal laptop (really bad resolution but it worked). So I am thinking there maybe a security setting configured by my organization security to block this action. 

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John M
John M Atlassian Team Mar 09, 2022

I'm glad you were able to get that working. Let me know if you need anything else.

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Petar Stanojevic
Petar Stanojevic May 10, 2022

I only get an error when i try to upload a logo. The file type is .png and the size is 256 x 347 px. It only pops up a red line stating error. Can you please help?

Regards,

Petar

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John M
John M Atlassian Team May 10, 2022

Hi @Petar Stanojevic

Can you please open a support ticket so we can test with the same file you're using? 

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