[ANSWERED] Activate your page I Change to Free Plan

[Tom]

I cannot change my plan to Free:

(image one)Now I have pressed "Confirm". 

(image two)After I have pressed the button, the display shows that


How can I fix it?

[Dave Rosenlund _Trundl_ · Accepted solution]

I'm sorry to hear about your troubles, @Tom  😕

However, the Atlassian Community is a peer network for Atlassian customers and users like you. This issue cannot be solved here.

You'll need to contact Atlassian support to resolve this.

Good luck!

[Tom]

Thank you! 

[Trudy Claspill]

Hello @Tom 

How many licensed users do you have for your Jira product?

The limit for the Free plan is 10. If you have more than 10 licensed users that may block you from switching to the Free plan.

[Tom]

How can I fix it?

[Dave Rosenlund _Trundl_]

See above 👆

[Tom]

Hey @Dave Rosenlund _Trundl_

It's me again, that's what the support form says:

[Dave Rosenlund _Trundl_]

Hi, Tom. In that case, I think we have to assume your request to transition to the free plan worked (despite the error message). 

Otherwise, Atlassian's systems would reflect that you were on a paid plan. Right?

[Dave Rosenlund _Trundl_]

That said, I'll ask someone from Atlassian to look at this thread to ensure we aren't missing something.

[Tom]

I don't want to bother the staff, I'll delete the page once and recreate it, I haven't added much yet.

[Shashwat Khare]

Hello @Tom ,

This is Shashwat from Atlassian and here to help! :) 

I understand you're deleting and re-creating the page for now.
Please feel free to log a ticket with us using this link for any further technical assistance on this.

Best,
Shashwat