Incidents happen. It’s how you respond to them that can make a bad situation turn into a great customer experience. Here are our top 5 incident communication tips.
What tips and best practices have you and your team picked up along the way for communicating around incidents? How often do you update your customers? Which channels do you use?
Over the next several weeks we'll be sharing some of our Getting Started guides here in the community. Throughout this series of posts, we'd love to hear from customers and non-customers ab...
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