Incidents happen. It’s how you respond to them that can make a bad situation turn into a great customer experience. Here are our top 5 incident communication tips.
What tips and best practices have you and your team picked up along the way for communicating around incidents? How often do you update your customers? Which channels do you use?
Your customers need to know when your software isn't working as expected - but knowing what to say or how to say it isn't always easy, especially in the heat of the moment. To help make incide...
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