Incidents happen. It’s how you respond to them that can make a bad situation turn into a great customer experience. Here are our top 5 incident communication tips.
What tips and best practices have you and your team picked up along the way for communicating around incidents? How often do you update your customers? Which channels do you use?
Incident response is a team sport, and customer support is an integral part of any team. While Ops is working hard to solve the problem at hand, support is on the front lines communicating with custo...
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