Downtime happens. And great incident response takes a village. Teams like Support, Dev, SRE, Ops, IT, and Marketing have to come together to resolve the problem while keeping customers in the loop from 'investigation' through 'resolution'. We believe in celebrating the teams that work hard to keep the services we rely on up and running 99.99% of the time. That's why we love the HugOps movement so much.
HugOps exalts empathy, cross-team collaboration, and trust as the keys to finding problems and shipping solutions faster. It comes to life as a hashtag on Twitter – a much-welcomed burst of positivity on a platform that sees its fair share of negativity and trolling. While #HugOps are typically shared during outages, we love the idea of showing the HugOps love when things are going right, too. It's always a good time to spread support and appreciation throughout our community.
✨Today we're excited to share our new HugOps hub with you! We hope you feel inspired to tweet HugOps love to your favorite services, share stories from the trenches, and submit your tips for incident response – all while learning from other folks in the incident response community who have already shared theirs. ✨
Comment below with your top tip for incident management and/or your best HugOps story (a time you felt supported or appreciated during incident response).
We'll highlight some of our favorites from this discussion on the HugOps website. We'll even send you a free HugOps poster to proudly display in your workspace. 🙌
BONUS: We'll be drawing one tip or story from this discussion at random on Friday, August 24th. The winner will receive a special HugOps gift package 🎁🎉
With #HugOps Love,
Shannon from Statuspage
Incident response is a team sport, and customer support is an integral part of any team. While Ops is working hard to solve the problem at hand, support is on the front lines communicating with custo...
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