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Hey folks,
Another advice thread but this time around rescheduling maintenance. For one of our pages, we have to give 30 days notice for maintenance on the customer portal. This goes through change management to be approved by stakeholders before it's finally posted, however, the maintenance has been rescheduled multiple times. The post is now pretty unclear and is a bit jumbled.
My suggestion to the team was to simply raise a new maintenance and 'cancel' the existing one, linking to the new post. This way, customers have the newest posting.
A few other suggestions made by the team include:
Curious to know any recommendations on the appropriate way to manage this?
Thanks,
Nick
Hey Jake,
Sure, I should have included it in my original post! Here it is: https://email.status.symantec.com/incidents/ckqszjwgkhzk
I'm going to go back to the team and advise that we should be creating new maintenance and linking back to the original (now completed) maintenance. We should probably update the title of it as well to say 'Cancelled' or something along those lines.
Great news on the ability to be reschedule!
Thanks!
We're excited to announce the release of a long-requested feature on Statuspage. Now visitors to your status page can subscribe to get notified in Slack when you report an incident or maintenance. Th...
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