Another advice thread but this time around rescheduling maintenance. For one of our pages, we have to give 30 days notice for maintenance on the customer portal. This goes through change management to be approved by stakeholders before it's finally posted, however, the maintenance has been rescheduled multiple times. The post is now pretty unclear and is a bit jumbled.
My suggestion to the team was to simply raise a new maintenance and 'cancel' the existing one, linking to the new post. This way, customers have the newest posting.
A few other suggestions made by the team include:
Curious to know any recommendations on the appropriate way to manage this?
Your customers need to know when your software isn't working as expected - but knowing what to say or how to say it isn't always easy, especially in the heat of the moment. To help make incide...
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