Incident response is a team sport, and customer support is an integral part of any team. While Ops is working hard to solve the problem at hand, support is on the front lines communicating with customers. Proactive support ensures that even the worst incident can be a good customer experience — but only if the right people, processes, and tools are in place.
Statuspage lets you easily communicate incidents to your customers. But even though customers can subscribe to notifications regarding the parts of your service they care about, you don’t want to solely rely on customers choosing to visit or subscribe to your page. By integrating Statuspage with the support tools your team already relies on, you can expand the reach of your communications to ensure customers are never left in the dark.
Enter: our brand new Zendesk integrations!
Thousands of companies rely on Zendesk to deliver great customer experiences. With our new Zendesk Support and Zendesk Chat integrations, you can display current system status so your support team is aware of ongoing incidents and your customers are proactively kept informed. Being transparent about your incidents will reduce your customer support burden and build trust.
Here's what Zendesk Support + Statuspage looks like:
Read our full announcement blog for all the details.
Our Zendesk Support and Chat integrations are currently part of an Early Access Program. Take them for a spin by requesting access here.
We'd love to hear what you think. Feel free to drop any thoughts, feedback, or questions below :)
Your customers need to know when your software isn't working as expected - but knowing what to say or how to say it isn't always easy, especially in the heat of the moment. To help make incide...
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