unable to configure source tree 1.9.5.0. the application is crashing while specifying the Atlanssian account

[Vikas Patil]

crash has below additional information.

Problem signature:
Problem Event Name: APPCRASH
Application Name: SourceTree.exe
Application Version: 1.9.5.0
Application Timestamp: 577d7025
Fault Module Name: jscript9.dll
Fault Module Version: 11.0.9600.16384
Fault Module Timestamp: 5215e4c5
Exception Code: c0000005
Exception Offset: 000000000041aaac
OS Version: 6.3.9600.2.0.0.272.7
Locale ID: 16393
Additional Information 1: 72c2
Additional Information 2: 72c2501956b0aea883f6e4b8506522a0
Additional Information 3: 9cfc
Additional Information 4: 9cfcc95bf60b581dd1c3a7a0eb6ff449

[robertoblanco]

me too

[rob_muraglia]

I have exactly the same issue on my side. Did you manage to solve it?

[jignesh8992]

any one solved it?

[Ahmed Farag]

me too

I am using Windows Server 2012 R2

[Ugochukwu Akuwudike]

Same problem. Error info from Event Viewer log below:

Faulting application name: SourceTree.exe, version: 1.9.10.0, time stamp: 0x5851308f
Faulting module name: jscript9.dll, version: 11.0.9600.16384, time stamp: 0x5215e4c5
Exception code: 0xc0000005
Fault offset: 0x000000000041aaac
Faulting process id: 0x1d38
Faulting application start time: 0x01d265e05a6d3303
Faulting application path: C:\Program Files (x86)\Atlassian\SourceTree\SourceTree.exe
Faulting module path: C:\Windows\System32\jscript9.dll
Report Id: bc2e178a-d1d3-11e6-9645-e0dcc71f6973