unable to configure source tree the application is crashing while specifying the Atlanssian account

crash has below additional information.



Problem signature:
Problem Event Name: APPCRASH
Application Name: SourceTree.exe
Application Version:
Application Timestamp: 577d7025
Fault Module Name: jscript9.dll
Fault Module Version: 11.0.9600.16384
Fault Module Timestamp: 5215e4c5
Exception Code: c0000005
Exception Offset: 000000000041aaac
OS Version: 6.3.9600.
Locale ID: 16393
Additional Information 1: 72c2
Additional Information 2: 72c2501956b0aea883f6e4b8506522a0
Additional Information 3: 9cfc
Additional Information 4: 9cfcc95bf60b581dd1c3a7a0eb6ff449

5 answers

I have exactly the same issue on my side. Did you manage to solve it?

Same problem. Error info from Event Viewer log below:

Faulting application name: SourceTree.exe, version:, time stamp: 0x5851308f
Faulting module name: jscript9.dll, version: 11.0.9600.16384, time stamp: 0x5215e4c5
Exception code: 0xc0000005
Fault offset: 0x000000000041aaac
Faulting process id: 0x1d38
Faulting application start time: 0x01d265e05a6d3303
Faulting application path: C:\Program Files (x86)\Atlassian\SourceTree\SourceTree.exe
Faulting module path: C:\Windows\System32\jscript9.dll
Report Id: bc2e178a-d1d3-11e6-9645-e0dcc71f6973

me too

I am using Windows Server 2012 R2

any one solved it?

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published May 30, 2018 in Sourcetree

Tip from the team: configuring Git or Mercurial in Sourcetree

Supported Platforms macOS Windows To make using Sourcetree as simple yet powerful as possible we embed (bundle) dependencies such as Git, Git LFS, and Mercurial. We strive to keep these...

572 views 1 2
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you