I can't reach from either my computer (located in Moldova) or one of my servers (leased from OVH, located in Roubaix, France).

From my computer (89.28.117.x), the HTTP connection times out, as if the packets get black-holed.

From my server (91.121.85.x), the HTTP connection is immediately refused.

From another server (178.33.224.x, also in Roubaix), the HTTP connection succeeds.

3 answers

1 accepted

Looks like it must've had some temporary downtime. It's up and running now.


No, it is still down for me, and it was down yesterday. Please note that I mentioned that the website is accessible from some locations but not others. This problem is not regarding a temporary global unavailability, but a long-term connectivity problem from certain locations, due to e.g. misconfigured routing or firewalls.

We haven't made any DNS changes. There could be a propogation issue on your end, but we've had no other reports and everything is working fine from here. Perhaps flush your DNS?

This is not a DNS problem, it is a connectivity problem. The hostname resolves to the same IP on all machines.

The website is still down for me today.

By the way, the 1 message per 24-hour hour limit is extremely frustrating. I had to wait for a day to reply to your message only to again clarify something you've misunderstood.

Can you run a traceroute from a system that works and doesn't work and provide the output? The only information we're going by at the moment is that it's not working.


Atlassian Answers won't let me paste the traceroute because it exceeds a character limit. Here it is on my website instead:

Hi Vladimir, I've confirmed this and reported it to IT. It looks like that IP address is randomly refusing packets to go through, but we're not sure why yet (some machines can get access, and some can't). We'll get back to you in due course. Thanks in advance

Hi Vladimir. Your IP might be blacklisted for some reason. If you could give us your IP address then we could figure out why this is happening. You could do this by opening a ticket on and just mention that the SourceTree developers are looking into it so they can re-assign it to us.


The problem is more than six months.

I'm also from Republic of Moldova and tried to access from different locations (over 10) and 4 internet providers but without luck. It seems like Moldova is banned. Sorry but it looks more like a discrimination.

Please solve this problem...

Hi! I'm also from Moldova and problem still exists sad When I try to download sourceTree app. it gets answer timeout. The only way to download is to ask friends from another countries to get it and resend, or to use proxies.

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