"The older version of SourceTree cannot be removed"

pwalker1 May 29, 2014

In attempting to upgrade to version 1.5.2 (one of many SourceTree updates applied to this machine in the past), I get "The older version of SourceTree cannot be removed" on Windows 7. I removed the program with the Programs and Features Control Panel and cleaned anything relevant I could find from the registry, but the error continues. Any ideas?

7 answers

1 accepted

2 votes
Answer accepted
Foong
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 2, 2014

Hi Phillip,

It could be a problem with the MSI database. Please try running Microsoft Installer Fixit tool: http://support.microsoft.com/kb/290301

pwalker1 June 8, 2014

That worked. Thanks.

1 vote
Anders Kielsholm May 15, 2017

I had the same issue when updating to version 2.0. I could see there were a lot of installed SourceTrees <v2.0, but the registry entry seemed to be corrupt. When I deleted them from HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432\Microsoft\Windows\CurrentVersion\Uninstall (not that WOW6432 might be left out in some cases) it worked. There was one key ("folder") per installation

dneelyep October 26, 2017

This worked for me.

0 votes
IgorYastrebov March 24, 2016

In many cases, the problem is with MSI registry - corrupted reg.

Here is the only tool can fix corrupted MSI registry: https://support.microsoft.com/en-gb/mats/program_install_and_uninstall/en

 

0 votes
maximbo February 14, 2016

I never before install SourceTree on PC, but they say me same "The older version of SourceTree cannot be removed".

I used Windows 10.

The fixit dont work, any ideas for install sourceThree?

0 votes
Matthias Shapiro January 13, 2016

Having the same problem. I've deleted the Sourcetree files and the local data. 

The Microsoft Installer Fixit tool is no longer at the url. When I search for it, I get a message that says it is not supported on my version of Windows (I'm running Windows 10).

I need help here. I can't reinstall Sourcetree and I can't uninstall Sourcetree.

0 votes
dariomangoni January 7, 2016

Hi,
I'm with version 1.6.22.0, but I get the same problem. I tried to install the new version (1.7.0) and it gives the same message. Actually the application has been removed from the application list so I can't try to do it manually. Any suggestion?

0 votes
Foong
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 2, 2014

Hi Phillip,

It could be a problem with the MSI database. Please try running Microsoft Installer Fixit tool: http://support.microsoft.com/kb/290301

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