installation problem on Mac, sourceTree 2.6.3

Hi, I am having problem installing sourceTree 2.6.3 on my Mac. I have an online Atlasssian account with my work's .gov email. When going through the installation process, after "Install" and "Atlasssian Customer Agreement", I cannot get passed the "Atlasssian account" step.  If I select "use an existing account" and type my .gov email, it gives me an error message "please enter an email address", and if I select "use an existing account" and download the license file, there is not way to get back to the installation window and finish the process. Any ideas how I can resolve this? Does sourceTree expects .com emails only?

Thanks,

Nargess

2 answers

0 votes

Hi Nargess, the problem with the invalid email address is already known and has been reported as a bug at SRCTREE-5034. Our developers are working with the Identity team on it, but we don't have a resolution yet. Please watch that ticket for further updates.

For the other option you're mentioning I'm not sure what's going on as licenses are not required for Sourcetree anymore. Can you send me a screenshot of what's happening?

Best regards,

Ana

I forgot to mention that, as a workaround in the meantime, you can use the version 2.1 that can be downloaded from the archive.

Thank you;  Yes, what email address should I send the screen shot too?

Suggest an answer

Log in or Join to answer
Community showcase
Brian Ganninger
Published Jan 23, 2018 in Sourcetree

Tip from the team: workflow and keyboard shortcuts

Supported Platforms macOS Sourcetree has a lot to offer and, like many developer tools, finding and using it all can be a challenge, especially for a new user. Everyone might not love ...

230 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot