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i am unable to login to sourcetree app using atlassian account

Shruti Samant
Shruti Samant Sep 12, 2018

Error message is: "Something went wrong while attemping to validate your credentials"

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Manju
Manju Atlassian Team Sep 13, 2018

Is this on macOS or windows? Do you have any more information that you can provide?

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Shruti Samant
Shruti Samant Sep 14, 2018

Hi,

On windows, PFB screenshot of error.SourceTreeError.PNG

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Shruti Samant
Shruti Samant Sep 14, 2018

On windows 7 professional

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minnsey
minnsey Atlassian Team Sep 14, 2018

Hi

The component used to handle that process relies on internet explorer and its configuration.

Essentially if you can login to https://id.atlassian.com using IE you should be able to complete the process

Best advice as of today for registration webview issues with IE:

  1. open Internet Explorer
  2. open the Developer tools, f12
    1. set the Browser Mode 10
    2. set the Document Mode Standards
  3. open Cog/Internet options
    1. ensure the following settings are enabled
    2. Misc/Access data sources across domains
    3. Misc/Allow META_REFRESH
    4. Scripting/Active Scripting

v3.0 which is currently in beta provides an alternative process that does not rely on IE.

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