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i am unable to login to sourcetree app using atlassian account

Error message is: "Something went wrong while attemping to validate your credentials"

2 answers

0 votes
Manju Atlassian Team Sep 13, 2018

Is this on macOS or windows? Do you have any more information that you can provide?

Hi,

On windows, PFB screenshot of error.SourceTreeError.PNG

On windows 7 professional

0 votes
minnsey Atlassian Team Sep 14, 2018

Hi

The component used to handle that process relies on internet explorer and its configuration.

Essentially if you can login to https://id.atlassian.com using IE you should be able to complete the process

Best advice as of today for registration webview issues with IE:

  1. open Internet Explorer
  2. open the Developer tools, f12
    1. set the Browser Mode 10
    2. set the Document Mode Standards
  3. open Cog/Internet options
    1. ensure the following settings are enabled
    2. Misc/Access data sources across domains
    3. Misc/Allow META_REFRESH
    4. Scripting/Active Scripting

v3.0 which is currently in beta provides an alternative process that does not rely on IE.

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