Sourcetree keeps asking me to log in and when I log in with the email I use for my Atlassian account it says the account does not exist.
I can't use Sourcetree at all because of this. This is very frustrating.
Hi Rebekah, are you using the same email address you're using to access this Community?
When is that happening? Is this part of the registration process after installing Sourcetree? Or where you trying to connect any other service?
Can you send us a screenshot and lets us know which version of Sourcetree and OS are you using?
In response to:
Sourcetree keeps asking me to log in to my Microsoft account, but when I do it says that the email does not exist or the password is wrong.
I'm positive that I give the right username and password.
How can I find out which email they expect me to login with?
During the registration process, Sourcetree will not ask you to log in with your Microsoft account, but with your Atlassian account (that's the email address you're using to access this Community). Once you're registered, you can connect other services such as Bitbucket Server, Github, etc... you'll need to enter their specific credentials for those.
Please make sure you're using your Atlassian account credentials. If you're still unable to log in, answer the following and we'll continue helping you:
Supported Platforms macOS Sourcetree has a lot to offer and, like many developer tools, finding and using it all can be a challenge, especially for a new user. Everyone might not love ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot