When I tried to install SourceTree I cant logged in into it

Hi All,

I have an Atlassian account which I using for source tree. 
I able to logged in into Atlassian with this accounts. (and I also joined into this forum with it)

I tried to install SourceTree I selected "Use an existing account" and when I typed my email address and pressed to continue nothing happened, always focused to input field. 

I more times pressed to "Can't log in?" I reset my password, I had a same result.

I will appreciate if someone show me a valuable way to install SourceTree.


Thank you in advance.



1 answer

0 vote

Hi László, are you on Windows or Mac? In Windows we've previously seen this issue when the user was in an older version of Internet Explorer or when the settings in the browser were not right.

Can you try the following:

  • Turn off compatibility mode in IE. To do that, open Internet Explorer, go to the Advanced options tab and click on Reset your Internet Explorer Settings
  • Check Delete personal settings
  • Change your Internet Explorer Security Zone Settings:
  1. Open IE, click on the gear
  2. Select "Internet Options"
  3. Select the "Security" tab
  4. Select "Custom Level" for Internet
  5. Find "Access data sources across domains" and select "Enable" (make note of what the setting currently is)
  6. Try logging into Sourcetree again

After logging in, follow steps 1-5, but reset the setting back to the previous option.

Let us know if this worked for you!

Best regards :)


Suggest an answer

Log in or Join to answer
Community showcase
Brian Ganninger
Published Jan 23, 2018 in Sourcetree

Tip from the team: workflow and keyboard shortcuts

Supported Platforms macOS Sourcetree has a lot to offer and, like many developer tools, finding and using it all can be a challenge, especially for a new user. Everyone might not love ...

270 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot