Unable to uninstall

I am unable to uninstall SourceTree.  I open the uninstall, I am prompted to enter admin credentials, I enter them and then the application does no uninstall.  How can I unistall?

1 answer

Hi Eric, are you using the Mac or the Windows version?

To perform a clean uninstall, follow the steps:

Windows

  1. Wipe Sourcetree preferences
  2. Uninstall Sourcetree (if it shows on the App&Features list)
  3. Backup then delete the directory below before proceeding with next step:
    1. Navigate to C:\Users\<UserName>\AppData\Local and delete Sourcetree & Sourcetree-Settings folder
    2. Navigate to C:\Users\<UserName>\AppData\Local\Atlassian and delete all Sourcetree Files/ folder.

Mac

  1. Wipe SourceTree preferences
  2. Uninstall SourceTree (if it shows on the App&Features list)
  3. Delete the directory ~/Library/Application Support/SourceTree.

Let us know if you were able to uninstall it now. If not let us know Sourcetree and OS version so we can continue helping you.

Cheers,

Ana

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Brian Ganninger
Published Jan 23, 2018 in Sourcetree

Tip from the team: workflow and keyboard shortcuts

Supported Platforms macOS Sourcetree has a lot to offer and, like many developer tools, finding and using it all can be a challenge, especially for a new user. Everyone might not love ...

647 views 0 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you