Unable to see the content of the Create Account from the SourceTree installer. Screen is blank.



When trying to install the SourceTree application, there is a white blank screen on the window popping up when connecting to an Atlassian account. This works on other machines outside our network. This may be related to SSL issues.

Is there a workaround for installing SourceTree without having to use the registration popup window?




2 answers

The following advice from https://jira.atlassian.com/browse/SRCTREEWIN-7244 works as a workaround. We're OK with this. Still, Atlassian should include a more compatible installer, since several people are complaining about this..!


"Workaround provided by a coworker

From a working install collect the accounts.json and passwd files.

Delete the Atlassian folder from the AppData/Local directory for your user. Run the installer for 2.3.1, close it when you get the blank login window. Place the account.json and passwd files into the Atlassian/SourceTree folder. Rerun the installer. It should detect the account and password from those files and bypass the request for a login."

0 votes

We're investigating these reports internally right now. Our apologies for the hiccup.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Oct 23, 2018 in Sourcetree

Tip from the team: configure your repos for hosting goodness!

Supported Platforms macOS Windows We recently introduced support for additional hosting services such as GitHub Enterprise, GitLab (Cloud, Community Edition, Enterprise Edition), and...

1,102 views 4 2
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you