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Unable to see the content of the Create Account from the SourceTree installer. Screen is blank.

Hi,

 

When trying to install the SourceTree application, there is a white blank screen on the window popping up when connecting to an Atlassian account. This works on other machines outside our network. This may be related to SSL issues.

Is there a workaround for installing SourceTree without having to use the registration popup window?

 

Thanks!

Jostein

2 answers

The following advice from https://jira.atlassian.com/browse/SRCTREEWIN-7244 works as a workaround. We're OK with this. Still, Atlassian should include a more compatible installer, since several people are complaining about this..!

 

"Workaround provided by a coworker

From a working install collect the accounts.json and passwd files.

Delete the Atlassian folder from the AppData/Local directory for your user. Run the installer for 2.3.1, close it when you get the blank login window. Place the account.json and passwd files into the Atlassian/SourceTree folder. Rerun the installer. It should detect the account and password from those files and bypass the request for a login."

0 votes
bgannin Atlassian Team Oct 08, 2017

We're investigating these reports internally right now. Our apologies for the hiccup.

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