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Unable to login width source tree

Although i can login fine on the Website
( https://bitbucket.org/PGTART/string-encryption-extension.git )

I'm unable to login on it using sourcetree, i've resetted my password twice.
And used account name PGTART for login as well as my Email adress
What can cause this, is this some atlasian upgrade artefact  ?

1 answer

0 votes
Ana Retamal Atlassian Team Jan 31, 2018

Hi Peter, we'll need more details to figure out what's going wrong in your case:

  1.  Are you using Sourcetree for Windows or for Mac?
  2. Can you list the steps you're following to connect to your Bitbucket account?
  3. Are you getting any error when you enter your credentials?
  4. Can you send us a screenshot? 

If you're using Windows, chances are that you'll need to update Internet Explorer to the latest version, as Sourcetree relies on it for authentication. Please try that and let us know if it helped.

Best regards!

Ana

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