Unable to login to my Atlassian account to install Sourcetree


I am unable to login to my Atlassian account to install Sourcetree. Everytime I type my email then hit Continue nothing happens. I can login in to my Atlassian account online however. I have removed ...\AppData\Local\Atlassian folder and tried again several times with no luck.


So what could be the problem.



1 answer

Hi Alaa! Are you using Sourcetree for Windows or for Mac? Which version? What error are you getting? 

You said that when you enter your email then hit Continue nothing happens. Are you getting a blank screen? If so, this issue was reported in our bug tracker at SRCTREEWIN-7244. A fix is being rolled out now, but if you don't have it yet you can use the following workaround:

From a working install collect the accounts.json and passwd files.

Delete the Atlassian folder from the AppData/Local directory for your user. Run the installer for 2.3.1, close it when you get the blank login window. Place the account.json and passwd files into the Atlassian/SourceTree folder. Rerun the installer. It should detect the account and password from those files and bypass the request for a login.

Note that in order to be in compliance with the Atlassian EULA you must ensure the email address used in the file is valid, yours and associated with a valid Atlassian account.

If you were referring to a different issue, please explain a bit more about it and don't forget to answer my questions at the top of my message. You can also post a screenshot :)

Best regards,





Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Brian Ganninger
Published Jan 23, 2018 in Sourcetree

Tip from the team: workflow and keyboard shortcuts

Supported Platforms macOS Sourcetree has a lot to offer and, like many developer tools, finding and using it all can be a challenge, especially for a new user. Everyone might not love ...

729 views 0 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you