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Unable to log in to my Atlassian account during installation

albertoa73
albertoa73 February 22, 2018

Hello, I'm not able to log in to my Atlassian account during the Sourcetree installation steps.

I typed the e-mail address and the password, but the Log In button continue to wait and the installation process don't go forwards.

 

The sourcetree.log contains the following:

 

ERROR [2018-02-20 14:28:47,910] [1] [SourceTree.App] [.ctor] - finish EnsureSquirrelExecutionStubIsCopied
ERROR [2018-02-22 13:43:19,882] [1] [SourceTree.App] [.ctor] - finish EnsureSquirrelExecutionStubIsCopied
ERROR [2018-02-22 14:06:52,879] [1] [SourceTree.App] [.ctor] - finish EnsureSquirrelExecutionStubIsCopied

 

 

Screenshot_16.pngScreenshot_17.png

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Andrew Magill
Andrew Magill February 22, 2018

See my answer here.

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bgannin
bgannin
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 22, 2018

We've had a few reports of this and it usually relates to a network management issue preventing the id.atlassian.com endpoints from loading. Could there be anything like that in play?

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